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Opening hours:
Monday to Thursday from 8:00h- 18:00h.
Friday from 8:00 to 14:30h.
Each request generates a support ticket that allows us to manage your case efficiently.
Available 24/7: If we are out of hours, your message is handled at the start of the next business day.
Send us your query or request through our email dtecnico@hommax.eu.
Fast handling: Each email generates a support ticket to ensure your query is dealt with quickly.
Find the help you need
How do I activate ONVIF on my IP camera?
Go to configuration > advanced settings > integration protocol.
Check the box and create an ONVIF user with Administrator level.
What is the default password for cameras and recorders?
For security reasons, there is no default password and it is the installer who sets the desired password once the device is switched on.
What does the "no resource" error mean in live view?
"No resources" generally indicates that the NVR/DVR's graphic display has reached its limits.
You can resolve this by readjusting the video settings of the displayed camera channels.
Reduce the resolution/fps/maximum bit rate setting for the main stream or the camera's secondary streams.
Which username and password do I have to enter per browser to access AX PRO?
The user is the email address you use for Hik-Connect and the password is the one for that account, provided that it has been previously added to the cloud.
What are the advantages of the 96-zone version compared to the 64-zone version?
Apart from the number of zones it has, the 96-zone version has dual SIM, built-in tag reader, 3G/4G and supports more peripherals such as keypads, sirens, cameras, etc.
How do we know if the control panel is connected to the Hikvision cloud?
In both models we will see a green LED in the shape of a cloud physically on the control panel itself, indicating that it is connected to the cloud.
¿Cómo se restablecen los códigos de la LightSYS+?
Debes pulsar en el teclado “menú+8” para obtener un código de restablecimiento que deberás introducir en la APP Handyapp.
¿Como asignar por número de serie un dispositivo vía radio?
Debes escanear el código QR con la APP Handyapp para que proporcione el número de serie correcto que se debe introducir bien a través del software o el teclado.
¿Qué opción de método de pago debo elegir para que lo gestionen directamente los clientes?
La opción es “no reseller” y lo gestionan directamente desde la APP.
Remote connection software to provide you with immediate support.
Speed and reliability
Our technical team is made up of professionals in constant evolution, whose priority is to help you get the best performance from your installations and equipment.
We are characterised by offering a 360º service throughout the entire process, from the decision phase to the after-sales phase, providing advice and quality technical support.
We have several communication channels and agile ticket management to be able to resolve incidents immediately and attend to any technical need.
Find out about our most requested services
Pre-Configuration of equipment
Save time and effort with our pre-configuration service.