Solve your questions about AX PRO Hikvision products
Which username and password do I have to enter per browser to access AX PRO?
The user is the email address you use for Hik-Connect and the password is the respective one for that account, but only if it has been previously added to the cloud.
How many PIRCAMs does AX PRO accept?
Both models accept up to 48 PIRCAMs maximum.
Can we integrate our AX PRO system into an intercom monitor and manage it from there?
Yes, with monitors that have an Android operating system it is possible.
How do I disconnect the AX PRO from the cloud?
The mobile must be on the same network as the AX PRO.
- The first thing to do is to switch on the AXPro, press the reset button on the back of the cover twice to enter "unlink" mode.
- Scan the QR code with the mobile phone to try to add it and press the "unlink" option.
Can we watch video in real time through a PIRCAM?
No, you can only request images on demand and when the system generates an alarm.
How many sirens do the 2 versions of AX PRO accept?
The 64-zone version accepts a maximum of 4 sirens, but a maximum of 2 indoor and 2 outdoor sirens.
The 96-zone version accepts a maximum of 6 sirens, but a maximum of 3 indoor and 3 outdoor sirens.
Is it possible to start AX PRO for the first time with SIM card only?
It is possible, but only if the SIM card company is known. If not, it will be necessary to use cable or wifi and enter the APN manually.
How many cameras can be linked to the AX PRO?
You can add 2 cameras to the 64 zone and 4 cameras to the 96 zone.
What is the duration of the video fragments of the linked cameras?
The duration of the video linked to each alarm is 7 seconds.
How do we know if the control panel is connected to the Hikvision cloud?
In both models we will see a green led in the shape of a cloud physically on the control panel itself, indicating that it is connected to the cloud.
Can we link ONVIF cameras to the AX PRO?
Of course, the AX PRO accepts cameras from other manufacturers.
Can I prevent the AX PRO from checking the different communication channels so that it does not identify it as a problem when I am not using it?
Yes, by disabling the corresponding communication channel in the system fault check tab.
How do I add and delete peripherals to the AX PRO?
To add it, simply read the QR of the peripheral and turn the switch to ON.
To delete it, you must access the peripheral and the last option is "delete device". This option is highlighted in red
Can I connect peripherals from the old AxHub to the AX PRO?
No, it is not possible. You can only connect peripherals from the AX PRO itself.
Does Hikvision offer a solution for peripherals that are too far away from the central controller?
Yes, there is a repeater, but the peripherals that we want to connect to the repeater must not be connected to the central unit. The connection to the central station is more important than to the repeater.
What are the advantages of the 96-zone version over the 64-zone version?
What are the advantages of the 96-zone version over the 64-zone version?
How can an AX PRO be connected to CRA?
Currently there are two ways to connect it. Directly via ISUP protocol and IP receiver gateway or via Hik-ProConnect as long as the CRA and Hikvision have agreed.
Is it possible to request image from the PIRCAMs at any time, even when there is no alarm?
Yes, it is possible to request image on demand on all PIRCAM models.
Does the AX PRO have a 12V power supply instead of 220V?
Yes, it is necessary to purchase it separately and exchange one for the other. A 12V version of AX PRO will be available soon.
Is it possible to add wired detectors to AX PRO?
Yes, it has an expander for 16 wired zones. The reference is DS-PM1-I16O2-WE.
Are there other types of detectors available apart from PIR and dual technology?
Yes, there are detectors of all types. For example, smoke detectors, water leak detectors, temperature and humidity detectors, CO detectors, etc.